Dashboard Overview



The Suhep dashboard is your AI Command Center for managing customer support.

Key Sections



Hero Metrics (Top Row)
  • •AI Auto-Resolution Rate — percentage of tickets resolved by AI without human intervention
  • •Tickets Today — broken down by auto-resolved, human-resolved, and pending
  • •Avg Response Time — compared to yesterday
  • •Quality Score — AI confidence rating out of 100


    • Left Column
  • •Recent Tickets — latest support requests with status badges
  • •SLA At-Risk — tickets approaching their deadline


    • Right Column
  • •KB Gap Alerts — topics customers ask about that aren't in your knowledge base
  • •Resolution Trend — 7-day chart of AI-resolved tickets
  • •Channel Breakdown — tickets by source (web, email, widget)




    • Use the sidebar to switch between:
  • •Dashboard — AI Command Center
  • •Tickets — view and manage your tickets
  • •Knowledge Base — manage help articles
  • •Settings — account and team configuration


    • Mobile Access



    The dashboard is fully responsive. On mobile, tap the hamburger menu (☰) to access navigation.