Deploying Your Branded Support Center



You've set up branding and custom domain — now go live.

Pre-Launch Checklist



  • •[ ] Logo uploaded and looking correct
  • •[ ] Accent color matches your brand
  • •[ ] Page title and subtitle set
  • •[ ] Support email configured
  • •[ ] Business hours added
  • •[ ] Chat widget customized
  • •[ ] "Powered by" toggled off (if Pro+)
  • •[ ] Custom domain verified and SSL active
  • •[ ] At least 10 KB articles published


    • Going Live



  • 1.Add the chat widget embed code to your website
  • 2.Link to your support center from your website's header/footer
  • 3.Update any existing "Contact Support" links to point to your new URL
  • 4.Test the full flow: search → article → widget → ticket


    • Post-Launch



  • •Monitor your dashboard for the first week
  • •Watch for KB Gap Alerts (common questions without articles)
  • •Check AI resolution rates daily
  • •Gather feedback from your first customers


    • Announcing to Customers



    Consider:
  • •In-app notification about the new support center
  • •Email to existing customers
  • •Update your website footer links
  • •Add the widget to all customer-facing pages