Exporting Analytics Data



Export your support data for reporting, sharing, or deeper analysis.

What You Can Export



  • •Tickets — full ticket list with all fields
  • •Agent Performance — per-agent metrics
  • •KB Analytics — article views, helpful votes, search data
  • •Resolution Data — AI vs human, times, categories


    • How to Export



  • 1.Go to Admin → Analytics
  • 2.Select the report type
  • 3.Set your date range and filters
  • 4.Click Export CSV
  • 5.File downloads to your computer


    • CSV Format



    Exported files include:
  • •Headers in the first row
  • •One row per record
  • •Date fields in ISO format
  • •UTF-8 encoding


    • Use Cases



  • •Monthly support reports for stakeholders
  • •Team performance reviews
  • •Identifying trends in external tools (Excel, Google Sheets)
  • •Audit trails for compliance